New Zealand customers roaming on the Vodafone Australia network have been unable to make or receive calls during the past week, because of a sharp rise in international cellphone use.
Vodafone said that meant the issue was out of its hands.
Telecommunications Users Association chief executive Ernie Newman said that was "unconvincing, unprofessional and unacceptable".
Roaming was not a luxury but a core service. "For Vodafone New Zealand to distance itself from what appears to be a disastrous mis-forecast of traffic by its Australian sister company just won't do."
Vodafone NZ spokesman Paul Brislen said phones could be quickly switched to use another network in Australia. Customers needed to go into their settings function, search for a list of alternative networks and select one.
He said prices for texts and calls were the same for most customers regardless of the network.
Source:http://www.stuff.co.nz
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