Vodafone UK Retention Strategy: Cut Off Callers

Are you getting lots of customers calling to cancel their service so they can switch to other providers? Try Vodafone UK's response: cut them off before they get anywhere.

Whenever one tries to nagivate Voda's phone system to the relevant department, an automated message will tell you to call later and end the call, according to reports. It's been "experiencing a fault" since a certain competitor hit the market late last week — but only if you want to cancel your account.

The only way to get there is to choose another option, and then ask customer services to put you through. Magic! They'll argue with you, but the Inquirer reports that the retention drones don't have an answer on their scripts if you tell them you want an iPhone because "I'm just an Apple fanboy."

Source:http://blog.wired.com